What is “organizational culture?”
Simply put, culture is the sum of an organization’s core values and the behaviors that support them. A strong or coherent culture is one in which core values are clearly enunciated (i.e. definition of ethical behavior, appropriate levels of respect, customer service standards) and the behaviors of all within the organization are aligned with those values.
Many business owners focus on “the business side” and have ignored or paid less attention to the establishment and maintenance of their culture. They have essentially gotten what they have gotten, by doing nothing rather than through intent. Now they have some internal issues that may appear to be superficial or related to a single person, but actually go much deeper.
Management Mpowerment Associates has a cultural assessment process designed to pinpoint cracks or inconsistencies within a culture. We work with owners and leadership teams to engage the company in the process of instilling and reinforcing the important values uniformly across the organization. This process heightens employee engagement, passion for the business, productivity and profitability.